Urgent: Escalation Request for Unresolved Jenkins Plugin Issues

DevSecOps
#1

Dear KodeKloud Support Team,

I am writing to express my frustration with the support I have received so far. It has been nearly three weeks since I reported issues with the Jenkins plugin that have prevented me from completing my DevSecOps lab exercises. Despite creating support tickets, I have yet to receive a response, and the problem remains unresolved.

Here are the links to the tickets I created:

  1. Plugin Installation Issues Lab Jenkins Pipeline Q6 - DevSecOps
  2. Lab Jenkins Pipeline Q6

Could you please provide guidance on how I can escalate this issue to ensure it is addressed promptly?

Thank you for your attention to this matter.

Best regards,
Ragu

#2

Hi @ragook2,

Apologies for the delay in response. I have forwarded your concern to the lab team, and asked to look into this on priority.

Please be patience and give us some time. I’ll update you with the timeline of the lab fixes.

Regards,

#3

Hello @Tej-Singh-Rana Tej-Singh-Rana

Any update, Still how-long do i need to wait. Does your support manager knows the basic lab functionality of the DevSecOps is not working?

#4

Hi @ragook2,

Yes, I informed the lab team, and they are working on updating the entire course labs, which will take a little more time. The ETA is next Wednesday.

Regards,