Unable to load any labs

#1

I am able to load all other content but when I attempt to load any labs nothing happens when I click on the “start lab” button (it has worked fine since I started my subscription)

I have tried logging out/in, clearing all cache, tried different browsers - I get this issue no matter what course I attempt a lab in.

I reached out to the support email but was told to post here.

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Further trouble shooting: I can rub labs in safari but no other browser with all extensions, tracking etc turned off.

#2

Hi @dipaklean ,
Thanks for reaching out to us. We are here to help you.

Can you please share the details about your OS?

Regards,

#3

You can access the lab on the Safari browser but not in the Chrome/Firefox browser. Is it correct? Will you please confirm it again?

Thanks,

#4

Hi Tej,
I am using MacOS v12.5.1.
Yes, I can only seem to start the labs using Safari browser.
Fresh installs of both Chrome & Firefox don’t load the labs - When I click on the start labs button it doesn’t load (I cant even seem to click on the Start Labs button)
I ensured all adblockers, pop-up blockers etc had been stopped.

#5

Hi @dipaklean ,
Thanks for replying with the details. I will check and will update you.

Regards,

#6

I too noticed that the labs are no longer working. They used to work a week ago for me, but not anymore. Like OP said, when you click the link to start lab, it does nothing. I used Brave and Firefox browser and they still do not work. PLEASE FIX.

#7

@Tej-Singh-Rana - any update on this issue?

looks like another issue having the same issue.

#8

Hi @dipaklean,
The Team has resolved this issue. Are you still facing it? Can you please confirm?
Waiting for your response.

Regards,

#9

Hi @synth45,
The Chrome browser is recommended. Can you please check in the Chrome browser? and can you please share the console logs SS? As dipaklean shared.
We do have a lab troubleshooting page. You can check that also.

Regards,

#10

I am still having the same issue.
Unable to click on the “Start Lab” button

#11

Any update on this issue?

#12

i too have the same issue
when i click on the start lab button . it does nothing
may they will work after the free week september

#13

That’s really odd. It should work. Checking again with the team.

#14

Hi @manojreddy5550,
I asked some details via DM. Please check and share me those details.

Regards,

#15

Hi @dipaklean,
Please try again in the Incognito mode and share the console logs screenshot.

Regards,

#16

Have you got a chance to check? @dipaklean Please let me know.

#17

yes all working now.
thanks for fixing it.