Payment Deducted but No Subscription or Refund Yet

KodeKloud Updates
#1

Hi everyone,

I’m facing an issue with my KodeKloud Business Account subscription and was hoping someone from the team or the community could help clarify.

I recently made a payment to renew my subscription using my credit card, but the subscription was not activated. I later received communication that the payment was either refunded or a credit note was issued. However, I have not received any refund in my credit card account so far.

I have also tried reaching out to the sales/contact person but haven’t received any satisfactory response yet.

Has anyone faced a similar issue before? Also, could someone from the KodeKloud team please help check the status of this or guide me on the next steps?

#2

Hi @pateldivyesh103

Could you please email support@kodekloud.com? Be sure to include the transaction details, especially the date.

#3

Hi @Santosh_KodeKloud

I am already in communication with adeline.lee@kodekloud.com who I believe is an Enterprise Customer Executive from her email signature. However, the response are not satisfactory as payment was made more than a month back and we were informed just a week back that Subscription couldn’t be renewed due to some issue.