My KodeCloud subscription was cancelled without my concern

#1

Hi, This is Naveen. I have subscribed for the KodeCloud Standard plan. But my subscription was cancelled without my concern. I have paid 6300 rs via UPI and it asked me to enable autopay. So, I enabled autopay and paid the money. But after that I disabled the autopay in UPI account. But my subscription also got cancelled after disabling the autopay. I didn’t intend to cancel the subscription. I just disabled the autopay in my UPI app. How can you cancel my subscription without my concern for just disabling the autopay? This is very disappointing from you guys.

#2

@Naveen-Gunasekaran – sorry about that. Best thing to do is contact [email protected], and describe your problem to them. They should be able to get things fixed for you.

#3

Thanks, Rob. I’ve already sent a mail. Hope they will respond me ASAP. I’ve been stuck with this issue since this morning. This is actually very disappointing. How can they cancel my subscription without my knowledge for just disabling the autopay in my payment app.

#4

Did you get any resolution? I am facing same issue right now.

#5

Same solution for you: email [email protected]. I’m pretty sure @Naveen-Gunasekaran doing so got his problem fixed. Hopefully :slight_smile:

#6

Hi @Naveen-Gunasekaran Today I also facing the same issue,did you solved the issue means please help me out of this,this is my hard earned money

#7

Hi @rob_kodekloud the team is not responding to the mail,I am preparing for the interview and this is my hard earned money can you help me to solve the issue

#8

HI, @vijayjagan2801. It would take around 24 hours for them to respond. But they’ll surely resolve your issue.

#9

Thank you so much for the reply.