Chsh: PAM: Authentication failure

I currently solving the Lab: Linux Bash Prompt lab tasks there is second practice question I am getting following error

Also. I tried with re taking the labs but didn’t help, could someone please suggest here, Thank in advance!!

Since you are “bob” in this exercise, just do chsh directly, and you will not see the PAM error:

bob@caleston-lp10:~$ grep bob /etc/passwd
bob:x:1000:1000::/home/bob:/bin/bash
bob@caleston-lp10:~$ chsh -s /bin/sh
Password: 
bob@caleston-lp10:~$ grep bob /etc/passwd
bob:x:1000:1000::/home/bob:/bin/sh
bob@caleston-lp10:~$