Can't connect to GCP

informixids · June 6, 2023, 3:39pm

Google couldn’t verify this account belongs to you.

Try again later or use Account Recovery for help.

If you still can’t sign in to your account, contact your organization’s admin for help. Your admin may need to temporarily update login challenge settings.

Tej-Singh-Rana · June 6, 2023, 4:51pm

Hi @informixids,
Did you try in incognito mode?

Regards,

Tej-Singh-Rana · June 6, 2023, 4:53pm

I see you have already tried incognito mode. Can you please try a new session? Let Me know if the issue still persists.

Regards,

ashhadali2019 · July 24, 2023, 3:05pm

same issue i try on incognito and on other browser also same error
i relaunch after some hours but same error
clear browser cache also
how i solve it please let me know ?

mmkmou · July 27, 2023, 1:26am

Hi @ashhadali2019

Please provide us a screenshot of the error your are facing

Regard

training3 · August 29, 2023, 12:29pm

i’m having the same problem as well

Tej-Singh-Rana · August 30, 2023, 5:23pm

Hi @training3,
Is this resolved for you? Please let me know.

Regards,

training3 · August 30, 2023, 6:24pm

i tried it again not long ago and im still getting the same issue

training3 · August 31, 2023, 2:29pm

this is resolved now thanks to @Tej-Singh-Rana

abdallabukhari99 · October 12, 2023, 5:45am

Hello I’m having the same issue

nprashiyer · January 4, 2024, 7:47pm

Im also having same issue. @Tej-Singh-Rana
Im using incognito mode browser session.

Obiechina · June 21, 2025, 6:21pm

Please how did you solve the issue? I’m experiencing this issue now

olakunlecrown28 · January 8, 2026, 8:58pm

@rob_kodekloud Sorry, I end up having to tag you in all my posts because you’re the most reliable responder here (and I don’t see a fix was provided on the thread).

I have this issue too. I don’t know if it’s a me-problem.

For context, I am just learning to use GCP, I was gonna use the playgrounds (since I have access to GCP and wanted to avoid cost as much as possible). I spin up a GCP playground but I cannot get into the console. I have credentials provided - email, password and employee-ID. Like I do on the AWS platform, I use my incognito mode to open the provided console link, input the email provided and the password, then I am prompted to chose an option (kinda like a MFA), I don’t know which option to select at this point (please see screenshot below). I have used all the options and I am never prompted to use an “Employee ID”.

Please, do you or does anyone know how to get this fixed?

@Tej-Singh-Rana please also chip-in, if you have suggestions.

Thank you all.

rob_kodekloud · January 8, 2026, 10:19pm

I got into the playground by:

Using the Chrome browser
Using an incognito window from the “Access the GCP Management Console:” open console link.
I was asked to supply the email address, password and employee number, which worked to open the console.
Not sure why you get a different UI for verification; you may have done something slightly different.

olakunlecrown28 · January 8, 2026, 10:41pm

I’ll try again in a little bit but what you’ve outlined appears to be exactly what I did. Thanks for taking a look

olakunlecrown28 · January 9, 2026, 6:35am

Thanks @rob_kodekloud

I have no idea what happened. I tried another device and I stopped getting the prompt to provide the multi-factor authentication.

Posting here, just in case it solves someone else’s problem. I’ll try later on my desktop device but I believe I’ll be fine.

Thanks again.

olakunlecrown28 · January 9, 2026, 5:54pm

Okay, so on all my devices, I am now able to get past the sign-in phase.

However, when I tried to create a VM, I got this prompt:

Is this something I am doing? Please help.

rob_kodekloud · January 9, 2026, 10:04pm

Not clear what’s up. I created an E2 size instance (E2 and N2 are allowed) and it worked, no problem.