Account now stuck at free/limited status

I previously signed in to KodeKloud for the complimentary Labs for the udemy CKAD course and after returning to this course today, I no longer have access to the Labs. My kelleen-weed account is now only configured to be free/limited and I can’t get to the entire course content any longer. I have cleared all cache for Chrome and even tried signing in from an “Incognito” window. Nothing works. Karthik from KodeKloud support has suggested I post here for furthered assistance.

Hi @Kelleen-Weed ,

Can you please email support [at] kodekloud.com with all the information about your account?

Regard