Seeking help with upgrading subscription from Standard to Pro

insanebane · February 4, 2025, 5:02pm

Hi,

I am trying to purchase/upgrade from KodeKloud STANDARD to Pro. My current KodeKloud STANDARD is valid till July, 2025. However the requirement is for me to switch to Pro immediately, by paying the full amount till July, 2026.

The option I get currently is to pay the pro rate amount for Pro, till July, 2025 and then autopay on July, 2025, for Pro subscription for another.

I would like to skip this and pay the entire fee right away. Would you please be able to help?

Thanks
Ram

Tej-Singh-Rana · February 4, 2025, 6:01pm

Hi @insanebane ,

Please reach out to [email protected] for account/subs related issues. The dedicated team is there to help.

Regards,

insanebane · February 5, 2025, 1:02am

Thanks for the response, I sent them an email 4-5 days ago, but doesn’t seem to be acknowledged.

rob_kodekloud · February 5, 2025, 1:59am

Please DM me using the “chat” button with your email address; I’ll pass this on to the support team and see if we can figure out what’s up with your request.

insanebane · February 5, 2025, 6:45am

(email removed to protect the poster’s privacy)

rob_kodekloud · February 5, 2025, 6:56am

I’ve removed your email – it’s a public website so you don’t want it exposed that way – and I’ve asked the support team to look into your email. Hopefully you’re hear from them soon.

insanebane · February 10, 2025, 1:28am

Hi Rob, no responses so far

rob_kodekloud · February 10, 2025, 1:50am

Very sorry; I’ve escalated this.

rob_kodekloud · February 10, 2025, 7:11pm

There may be a problem with the email address you gave me. Here’s what I got from the CS group:

We attempted to contact this user, but our emails are bouncing. We will try to reach him through our official email address.

Using the “chat” interface – please do NOT leave your email address in the regular web site – please leave me your email address again. But there does seem to be a problem either with the email you supplied, or the email you’re using for KodeKloud.