KodeKloud Course Videos Not Loading

engr.ahsanaliq · July 22, 2025, 7:17am

Hi Everyone,

Many team members are complaining that Kodekloud course videos are not loading. Anyone facing the same ??

@administration

Santosh_KodeKloud · July 22, 2025, 10:26am

Hi @engr.ahsanaliq

I just verified, and the videos are loading fine. Can you share which specific videos team members are referring to?

engr.ahsanaliq · July 22, 2025, 10:48am

videos Not loading on any course.

My Env: Windows 11
Browser: Google Chrome Version 138.0.7204.102 (Official Build) (64-bit)

For the rest of my colleagues its same.

Santosh_KodeKloud · July 22, 2025, 10:53am

Thanks for providing additional info.
I verified with the said course, and it’s loading fine at my end.

Could you try clearing the cookies, and maybe in Ingoinito mode?

engr.ahsanaliq · July 22, 2025, 11:10am

Not working in incognito mode. Not working with cookies / browser cache cleared

engr.ahsanaliq · July 22, 2025, 11:12am

Which browser are you using ?? I have tested on Chrome , Edge

Tej-Singh-Rana · July 22, 2025, 11:14am

Hi @engr.ahsanaliq ,

Could you please open the browser console and try playing the lecture? We’d like to see any error messages that appear.

Regards,

engr.ahsanaliq · July 22, 2025, 11:25am

engr.ahsanaliq · July 23, 2025, 8:00am

Any Update on the mentioned issue ???

Abdurrafay · July 23, 2025, 3:04pm

I’m having the same issue on my laptop. Check the attached snapshot.

shamsurehman · July 27, 2025, 9:59pm

Hi Team, I am also facing the same issue. I have tried using chrome and Edge on Windows 11. I even tried it on Firefox as well on Ubuntu. I have cleared cache and also tried incognito. Nothing seems to be working for me. Can anyone assist here plz? Is your issue resolved @engr.ahsanaliq ?

rob_kodekloud · July 27, 2025, 10:44pm

Sometimes the cause of this is hardward issues. Do any of the following apply:

Are you using a docking station for access to your monitor?
Multiple monitors.
Running a browser with graphics acceleration on.

In addition, please make sure you and the folks running your network are not blocking links from vimeo.com, since they are handling our videos.

shamsurehman · July 28, 2025, 5:55am

I doubt there would be any hardware issues with it. For the following here is my answer

I do not use any monitor with my Laptop.
Not even a single monitor is connected. I only use my Laptop screen.
I have tried using multiple browsers that includes Firfox on Ubuntu. Chrome and Edge on Windows 11. Chrome on Android phone and Safari on Iphone 13 pro. None of these browsers and devices were able to play the video.

Untill couple of weeks back everything was working perfectly fine. It is a surprise to me, that it suddenly stopped working. I have been using kodekloud platform on the same ISP for the past more than 2 years and it never gave me any issue. I even tried on Mobile Data to see if something is wrong with my ISP, but it is not working on mobile data as well. @rob_kodekloud @administration

rob_kodekloud · July 28, 2025, 8:51pm

Still, it’s a problem that’s specific to your setup. So asking these things is part of troubleshooting it; we don’t have access to your site. And things change at your ISP, or at your place of work.

We use vimeo as our carrier for videos. They have good troubleshooting pages; it’s worth seeing if something on your laptop or in your local network is the cause of your trouble. The errors in what you posted suggest that vimeo is having difficult getting access to your browser. So that’s where to look now.

ashutosh.coder · August 18, 2025, 2:30pm

I was getting same Issue, figured out vimeo was getting blocked by dns fixed it by unblocking.