Error - Email already exists

daniel.ruiz · August 2, 2023, 10:22am

Hi!,

at the moment, i 'm subscription kodekloud professional but is not possible access to KodeKloud Engineer: tells me a next message: “email already exists” when “Sign up New account”. My id is [email protected] and attach image evidence.

thanks you so much!

sunil_2 · August 2, 2023, 10:55am

Hi, Daniel, Please click on login & type the Email there , will get a link to reset the Password to that Email , Reset the password & continue to login with the same.

daniel.ruiz · August 2, 2023, 12:33pm

Hi!

thanks for reply. At now, get next message: “inactive user. KodeKloud Engineer does not use the same login credentials as KodeKloud. We are working on improving this soon”.

thanks.

Tej-Singh-Rana · August 2, 2023, 1:11pm

Hi @daniel.ruiz,
Sorry for the problem you faced while signing in. I have forwarded your concern to the KKE team. Please be patience.

Regards,

sunil_2 · August 2, 2023, 4:56pm

@daniel.ruiz Hi Daniel , Please check now by logging in again !

daniel.ruiz · August 3, 2023, 6:42am

hi @Tej-Singh-Rana ,

it is working well.

thanks!

Tej-Singh-Rana · August 3, 2023, 9:20am

Thanks for your confirmation, @daniel.ruiz .
Also, I would request you, please remove your email address. We don’t encourage you to share a personal email address publicly.

Best Regards,